C'mon Vodacom. Simplify your process and delete your chatbot

Yesterday I went in to one of their shops to convert 2 pay-you-go numbers to contract, upgrade 2 contracts and cancel one. This took two hours to complete and I couldn't even cancel the one contract. This should all be activities that I should be able to do on the portal.

After this I find out that CLIP has been disabled on the two previously pre-paid accounts. I tried to enable this in the portal without luck, then tried talking to the chatbot TOBi that simply couldn't answer a single question. I then switched over to a human and it asks me for my name and email, after I'm logged in to My Vodacom Talked to live agent that repeated questions already answered or simply read replies incorrectly. After many repeats the CLIP was finally enabled and I now pay R10 extra per account for something that is free on pay-as-go SIMS.