IL
Ian L
1 reviews | Active since Jan 2020
20 Jan 2020, 19:02
Clueless Vodacom Tech consultant
Vodacom 4U Northgate Mall. One Tech guy on duty today who was unable to open the Vodacom Mobile App on my laptop. Once I had done it for him he was not able to set the DNS settings. I waited for an hour and a half. Now I have to go to Fourways Mall. The WiFi at This Vodashop was not working so he was restricted to what he could and could not do. Rather pathetic.... in fact very pathetic......
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2020, 10:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2020, 10:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
IL
Ian L's updateReviewer Update
21 Jan 2020, 11:59I went to Fourways Mall Vodacom 4U to resolve my problems that Northgate could not solve.
I was referred to the Vodacom Repairs shop. When I got there I was referred to the 3rd Vodacom shop.
On arrival there I was helped by a very efficient and friendly Tech consultant named Sandra and she recommended that I upgrade from a ****le to a Router. She even went to purchase it from another shop as they did not have stock and then installed it for me.
Well done Sandra. You have restored my confidence in Vodacom. !!!!!!
I was referred to the Vodacom Repairs shop. When I got there I was referred to the 3rd Vodacom shop.
On arrival there I was helped by a very efficient and friendly Tech consultant named Sandra and she recommended that I upgrade from a ****le to a Router. She even went to purchase it from another shop as they did not have stock and then installed it for me.
Well done Sandra. You have restored my confidence in Vodacom. !!!!!!
IL
Ian L's update21 Jan 2020, 11:59
Reviewer Update
I went to Fourways Mall Vodacom 4U to resolve my problems that Northgate could not solve.
I was referred to the Vodacom Repairs shop. When I got there I was referred to the 3rd Vodacom shop.
On arrival there I was helped by a very efficient and friendly Tech consultant named Sandra and she recommended that I upgrade from a ****le to a Router. She even went to purchase it from another shop as they did not have stock and then installed it for me.
Well done Sandra. You have restored my confidence in Vodacom. !!!!!!
I was referred to the Vodacom Repairs shop. When I got there I was referred to the 3rd Vodacom shop.
On arrival there I was helped by a very efficient and friendly Tech consultant named Sandra and she recommended that I upgrade from a ****le to a Router. She even went to purchase it from another shop as they did not have stock and then installed it for me.
Well done Sandra. You have restored my confidence in Vodacom. !!!!!!
Vodacom's replyOfficial
04 Feb 2020, 17:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We are glad to hear of the service that you received and that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2020, 17:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We are glad to hear of the service that you received and that the query was resolved. Regards Consumer Website Team
Best regards,