Clueless Vodacom fibre

Following the promotion by Vodacom I signed up for a fibre line 200/200, first communication was mid July to confirm order S***, vetting took place and order placed. I specifically enquire about the downtime of the line as I work from home and cannot afford being offline, I was assured that the change over from Afrihost to Vodacom ISP would be seamless, and I wont suffer downtime. 1 September the line was not active, communication from a @@@ was not helpful with no action or feedback being given to myself. Daily calls followed to phone calls to *** on the 2nd, 3rd, 4th, 5th, 6th, and 7th, speaking to multiple front office staff, including @@@, none of whom were helpful but only “opened tickets”, on the 7th I finally got through to @@@, who was the first person to actually phone back and advise of the progress of the connection. Vumatell did not change the ISP from Afrihost to Vodacom, on the first as was the agreement, and no Vodacom staff member was able to determine this until the 6th. Consequently, I have been without connectivity for 8 days and counting, which is completely unacceptable, the damage Vodacom has caused my business has already been done, and continues, if I had known that this process of switching over to Vodacom would impact my business and life this extent I would have stayed with Afrihost, although more expensive, they work.