Hellopeter
Share Your Experience
MM
Motshegwa M

1 reviews | Active since May 2016

17 Jul 2019, 13:34

Clueless Voda employees

So i've opted to open and pay a ShowMAX account through my Voda contract. I expected the subscription to be added on my monthly bill but i was wrong. I called Voda 135 and they said the payment goes off my airtime(which doesn't make sense). I had about R99 taken off my account when i called to enquire. Anyway, none of the call center agents could provide me with a clear answer on how the billing should be done....useless.They advised me to go to a Voda shop. Guess what....at the shop in Kolonnade i found about 5 Voda agents and all of them said to me there is no way i can open and have a showmax account and pay it through Voda. Mind you, i have the account already that i'm paying through Voda. They all sounded and looked so clueless about what i'm talking about....useless. Can someone please give me clear answers please!!!!! My contact ***

0
Replies (3)
Vodacom
Vodacom's reply17 Jul 2019, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
MM
Motshegwa M's update23 Jul 2019, 08:50
Reviewer Update
No one from this Voda has bothered to contact me so far. Is it because no one has any clue of what my query is about? Why did you guys even bother to associate yourself with companies like Showmax? Is it a quick money making ng scheme? This are the questions i found myself wondering about.
MM
Motshegwa M's update25 Jul 2019, 09:14
Reviewer Update
No one gave me any feedback. As far as i know, there was only one guy who called 3 days ago and said he will escalate my query to the relevant department and they will contact me with feedback....still waiting