Clueless, unfriendly, rude, unhelpful!!!!!

Does no one in Vodacom actually know the company policy? I get sent from a phone call to my nearest store. From there I am told that I will get my phone back in 10 days or 3 days if I go to the store at Fourways 'near the Dischem'. I then drive all the way to Fourways to visit the store 'near the Dischem' to be told by one person that the consultant would swop out my phone immediately and then the next person to send me on to the next store. Then to finally get to the next store and be told it will take 16 days. How are your staff not trained? Are they just there to pass the buck and waste people's precious time?<br> The attitude of the staff members throughout all of the stores stinks. The staff are unhelpful, have no product knowledge and are just downright rude. Seeing someone lying at a work station checking their Gmail when there is a queue out the door is very disturbing. If you are tired, go home and sleep - don't do it in front of customers. Try to show a bit of enthusiasm and helpfulness. If you cannot behave appropriately, I suggest not working in a retail customer service environment. <br> My phone is defective. Through no fault of my own! Don't roll your eyes at me!