Clueless staff member Elvis in Craighall...he needs to go

Elvis in Craighall is particularly clueless. I dealt with him for about 90 minutes. Evenutally, an excellent staff member called Nthabi, who showed me what good customer service looks like. Elvis.... - Kept me waiting for 15 minutes because he couldn't process an upgrade on one computer, and sat waiting around for a manager to come help process a discount, with lots of other computers being available to help me. - He told me to wait because they definitely have an iPhone X 256GB, i confirmed multiple times with him that they definitely had it, so that it was worth me waiting. When it came time to get the phone, turns out they don't., only the 64gb. - He types EXTREMELEY slowly with one hand only, taking 20 minutes to capture my upgrade application. Lack of energy or interest in getting the process moving. - He didn't know that iPhone X comes in one size only. Kept contradicting me that there IS an iphone X plus. - He stopped at one point to answer a call on his private phone and deal with a guy on the phone about some debt that he owes. - He was drinking something from a large yoghurt tub the whole time he was dealing with me.