CLUELESS STAFF

<p>My account went over the monthly fee before I received an sms advising that I have reached my data limit. The account was then debited and as a result of insufficient funds the debit returned and my line was blocked. I called the call centre to try and pay via eft, they were unable to assist me as it is a business account, I was advised to go pay at any vodacom store. I promptly did that. The next month my account was debited again for the previous months balance which I had already paid. I called once again and was told my account would be credited, the following month I was debited again. No credit to my account, this time I refused to let the debit order go off. Ive spent HOURS ON THE PHONE WITH THE CALL CENTRE, to no avail. I even have sms advising that the matter has been escalated to a support specialist. My line has been suspended because of all of this. The reference number for my query is 1- ********** 863096.</p> <p> </p> <p>This is the same complaint i wrote on hellopeter a few months ago</p>