Clueless Service as No one wants to fix Vodacom;s Mess

<p>In march 2016 i had to change my debit order for my 2 Cell contratcs from my credit card to my current account, due to ***** on the credit card.</p> <p>The debit order was supposed to be processed on the 1st of the Month, this has not happend to date, each month i have had to call Vodacom and ask why.</p> <p>So sorry they say, systems problems, we will process the debit order again in the middle of the month.</p> <p>Now June the same happened, i phoned on the 3rd June, so sorry again Debit otder will be process on the 10th june.</p> <p>I want to upgrade my phone as at 7th June as it is due, But The people at Vodashop say they cannot do as account in arrears.</p> <p>So just spent 30 mins on phone with accounts dept eventually speaking to supervisor. Many apologies but will flag the account as not on arrears as it is Vodacoms Fault not mine.</p> <p>Please speak to upgrade dept to ensure Upgrade can haapen.</p> <p>Npw upgrade dept say No its still in arrears, not only for the amount that should have debited on the 1st June, but also the current amount.</p> <p>Nothing thery can do speak to accounts.....</p> <p>Now Vodacom Caused this problem, yet no one at vodacom wants to fix it, oe maybe they just dont know how, and bull ****ting thier way through this.</p> <p>Vodacom is in great danger of loosing a lomh loyal customer withe 2 cell contracts.</p>