Clueless employees!

On 25-05 I called the cancellations department for termination quotation/<br> They told me that I could only pay at a Vodacom store.<br> <br> The next day, I went to Vodacom - Picbel Parkade to pay it.<br> The consultant there told me that I should get another quote after my debit order on the 28th and then will pay a lower termination rate.<br> <br> On the 28th, I called the cancellations department again for a quotation and was told to call the next day instead to give my payment a chance to reflect.<br> <br> I called again on the 29th only to be told by another consultant that my payment would not affect my termination fee at all. Why not??<br> Anyway, I asked for a quotation to make the payment anyway and never receive it.<br> <br> I then went to Vodacom - Mitchell's Plain with the quote I received on the 25th and was told by the consultant that they do not accept payments.<br> She also told me that it should be possible to do an EFT.<br> Why could nobody tell me that only certain stores can accept payments? and i was told by cancellations that EFT is not possible!<br> <br> Now, to make things worse, I cannot get hold of cancellations and since it's the 1st, a whole new billing cycle starts so that Vodacom can continue ripping me off!