CLUELESS COMPANY!!!!

<p>Good day,</p> <p>On the 19/12/2016 I called your Contract cancellations call centre, to enquire about premature cancellations. The lady that I spoke to gave me an amount that I had to pay with 7days, in order for my contract to be terminated for January 2017.</p> <p>I paid the amount the following day 20/12/2016, on the 21/12/2016 I sent an email ********** with proof of payment, copy of my ID and the signed quotation. Besides the automated email, I have never received any feedback regarding my cancellation request.</p> <p>I called the Vodacom call centre again in January or early in February to ask them why didn't I receive any confirmation that my cancellation was done. Then one of the Agents that I spoke to told me that I “owed" Vodacom money, when I asked her to explain to me what happened? she couldn't explain to me why I owed Vodacom, and from then onwards every Agent that I have spoken to has promised to call me back and give me a reason why I owed Vodacom and none has called me back till today. At one time I even asked for call recordings from a Team leader, and this Team Leader also promised to call me back and I’m still waiting!!</p> <p>Instead of Vodacom resolving my problem, they have handed me over to the debt collectors. If they weren't *********** in they work, none of this would have happened. Now my credit score must suffer because of your mistakes!!!!!!! I have never missed a payment with my contracts, why would I start now???? Why should I suffer for your employees mistakes?? She sent me a quote and I paid the quoted amount, now why is it my fault that she quoted / captured and incorrect amount?</p> <p>I've been calling your call centre for the past 6 months and to date no one can help me! What kind of service is that???? Each and every time I call I must REPEAT MYSELF to each and every agent that I speak to, this is unacceptable!</p> <p>Can someone please resolve this ASAP!!</p> <p>Regards,</p> <p>Disappointed Customer</p>