FP
Floris P
1 reviews | Active since Sept 2016
13 Aug 2022, 19:25
Clueless agents not providing proper feedback
So after numerous attempts to get feedback regarding 2 queries from Vodacom, they return with feedback,but not related to my queries at all, Also not to mention they only respond to 1 of the 2 queries(even to the response does not answer my questions related to the query). They do not even bother to pick up a phone to get clarity regarding my queries as it seems they do not care at all in customer service or bother even to get an understanding of my queries in order to provide proper answers and feedback.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Aug 2022, 17:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2022, 17:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FP
Floris P's updateReviewer Update
16 Aug 2022, 08:17That is the thing you state here an agent will make contact with me,but no one gets in contact, they just assume that the response they give me is the one i want,but they fail to properly understand my query and more fail to pick up the phone to actually speak to me to get a better understanding of my queries. So i would like to request that an agent actually contacts me before voacom responds here with an answer that is not related to my queries at all in its entirety
FP
Floris P's update16 Aug 2022, 08:17
Reviewer Update
That is the thing you state here an agent will make contact with me,but no one gets in contact, they just assume that the response they give me is the one i want,but they fail to properly understand my query and more fail to pick up the phone to actually speak to me to get a better understanding of my queries. So i would like to request that an agent actually contacts me before voacom responds here with an answer that is not related to my queries at all in its entirety
Vodacom's replyOfficial
17 Aug 2022, 12:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate, the bureaus have been instructed to update the payment profile and the expected turn around time is 5-7 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply17 Aug 2022, 12:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate, the bureaus have been instructed to update the payment profile and the expected turn around time is 5-7 working days.
Regards Consumer Website Team
Regards Consumer Website Team
FP
Floris P's updateReviewer Update
17 Aug 2022, 13:01Ok but you are still not answering my questions in my queries.
Question 1: why was it updated from "in default" to "Active" on my credit report?
Question 2: Why was i told by 2 agents(1 being in legal department) that the Active status means that i can apply for a contract and get approved as vodacom will look at the paid up account and see that it has been paid in full, but i get rejected without any reason as to what the reason was or what account caused the block for it to be rejected.
Question 1: why was it updated from "in default" to "Active" on my credit report?
Question 2: Why was i told by 2 agents(1 being in legal department) that the Active status means that i can apply for a contract and get approved as vodacom will look at the paid up account and see that it has been paid in full, but i get rejected without any reason as to what the reason was or what account caused the block for it to be rejected.
FP
Floris P's update17 Aug 2022, 13:01
Reviewer Update
Ok but you are still not answering my questions in my queries.
Question 1: why was it updated from "in default" to "Active" on my credit report?
Question 2: Why was i told by 2 agents(1 being in legal department) that the Active status means that i can apply for a contract and get approved as vodacom will look at the paid up account and see that it has been paid in full, but i get rejected without any reason as to what the reason was or what account caused the block for it to be rejected.
Question 1: why was it updated from "in default" to "Active" on my credit report?
Question 2: Why was i told by 2 agents(1 being in legal department) that the Active status means that i can apply for a contract and get approved as vodacom will look at the paid up account and see that it has been paid in full, but i get rejected without any reason as to what the reason was or what account caused the block for it to be rejected.