Clown show of a company

Worsed damn service ever I've recently (15/05/20) upgraded my account the lady who did the process with us said i should check my statement on the 1st of this month to check if the changes have been made i received my new device on the the 20th of May and low and behold upon checking the statement yesterday it appeared That every is in order but when i checked my vodacom app it showed a different story, the line that I initially upgraded was not even upgraded they went and upgraded a different line/number

So i contacted vodacom yesterday i was told that the would have to perform a reversal on the line and I've been sent a Ref number and someone from vodacom will contact me, now here's the ****ed up part about this whole **** show their sent me a Ref number yesterday this morning without contacting me i received an sms stating my query with the ref number was closed upon contacting the circus master(vodacom) i was told the reversal would go as follows

They will sent RAM couriers to collect the device And the reversal would be done and set to the right line

Where i already moved all my damn data to the new device now i have to move my **** back to the old device for them to get this device and I'm not even ath home to get the box for the new device I just feel like vodacom should give they agents the right training coz the guy who talked to me yes didn't mention anything about devices being collected again for the purpose of the reversal if i had known this i would have boxed the device yesterday even