TL
Trevor L

1 reviews | Active since Jan 2014

01 Mar 2018, 11:42

Clown School!

The saga continues, yet I am still without a phone service. I got an SMS from Vodacom last evening telling me they were dealing with my complaint. This morning I received an SMS telling me that the complaint had been closed. Presumably it has been resolved. Except it hasn't! nothing has changed except the fact that I cannot work as I don't have a phone. They also advised via this site that a consultant would contact me with regard to my problem. They haven't! Is this a multinational company we are dealing with, or a clown school? It is definately not acting like the former. If I was the CEO of any company that had published complaints of the magnitude of those appearing on this site, I would be seriously worried about the health and future of my business!

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2018, 12:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Mar 2018, 10:30
Official

Dear Trevor,

Thank you for your patience.

Our record reflects that you have been contacted and assisted with your query.

I do apologise for any inconvenience caused.

Regards,

UW

Best regards,