KB
Kosie B
1 reviews | Active since Jan 2019
18 Jan 2021, 11:46
Closure of Vodacom account
We are relocating and I had to cancel my Vodacom mobile phone account prematurely.
After numerous struggles to get the correct amount I managed to settle my account. After a month of constantly phoning the cancelation departments and going to various Vodacom stores my account is still not cancelled.
What is scary is that not even the Vodacom store are capable of assisting a client to close their account. Communication with the so called "back office" is imposable!
Is there any one that can assist me to close my Vodacom account ?
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Replies (2)
Vodacom's replyOfficial
18 Jan 2021, 11:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2021, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kosie B's updateReviewer Update
20 Jan 2021, 06:51Thank you Vodacom for responding with a new closure agreement, what I do not understand is that I have already asked for a settlement in Dec 2020, paid everything, emailed Vodacom and after a month nothing happened. Now I again received a settlement letter to do the same.
How many times do one need to close an account? Please let someone contact me to resolve the issue, do not send me an email from a non reply address.
People Stay away from Vodacom, worst service ever!
How many times do one need to close an account? Please let someone contact me to resolve the issue, do not send me an email from a non reply address.
People Stay away from Vodacom, worst service ever!
KB
Kosie B's update20 Jan 2021, 06:51
Reviewer Update
Thank you Vodacom for responding with a new closure agreement, what I do not understand is that I have already asked for a settlement in Dec 2020, paid everything, emailed Vodacom and after a month nothing happened. Now I again received a settlement letter to do the same.
How many times do one need to close an account? Please let someone contact me to resolve the issue, do not send me an email from a non reply address.
People Stay away from Vodacom, worst service ever!
How many times do one need to close an account? Please let someone contact me to resolve the issue, do not send me an email from a non reply address.
People Stay away from Vodacom, worst service ever!