KC
Kelly C
1 reviews | Active since Mar 2024
08 Mar 2024, 14:43
CLOSURE OF ACCOUNT - NOT DONE!
To Whom it May Concern. I had a Vodacom account years back, I owed R800 on the account, to which i settled in October 2023, I did request a Closure letter to which I never received. I have tried putting through Finance for a car and to my surprise, I was declined because I have been listed on ITC for the same Vodacom account. I expect someone from Management at Vodacom to contact me Urgently. I need a Closure letter by Monday morning from Vodacom in order to give to the bank. If I do not receive a call or a letter, I will be reporting this case to the Debt Collectors Association.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Mar 2024, 11:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2024, 11:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KC
Kelly C's updateReviewer Update
20 Mar 2024, 07:55Good day,
Your records are WRONG! Which isn't surprising as you cannot even make contact with me, considering you're Vodacom - it makes no sense. I need the CLOSURE LETTER!!!!!!!! What is so difficult to understand??? It is my lawful right as a consumer to request this and received it in a timeous manner. I shouldn't have to run around weekly to request something you should have given in the first place.
Your records are WRONG! Which isn't surprising as you cannot even make contact with me, considering you're Vodacom - it makes no sense. I need the CLOSURE LETTER!!!!!!!! What is so difficult to understand??? It is my lawful right as a consumer to request this and received it in a timeous manner. I shouldn't have to run around weekly to request something you should have given in the first place.
KC
Kelly C's update20 Mar 2024, 07:55
Reviewer Update
Good day,
Your records are WRONG! Which isn't surprising as you cannot even make contact with me, considering you're Vodacom - it makes no sense. I need the CLOSURE LETTER!!!!!!!! What is so difficult to understand??? It is my lawful right as a consumer to request this and received it in a timeous manner. I shouldn't have to run around weekly to request something you should have given in the first place.
Your records are WRONG! Which isn't surprising as you cannot even make contact with me, considering you're Vodacom - it makes no sense. I need the CLOSURE LETTER!!!!!!!! What is so difficult to understand??? It is my lawful right as a consumer to request this and received it in a timeous manner. I shouldn't have to run around weekly to request something you should have given in the first place.