EC
Evan C
1 reviews | Active since Aug 2018
24 Nov 2020, 07:07
Closure of account
I need to cancel my Vodacom contract as I no longer live in SA therefore the contract is of no use. Because I am not in SA I cannot phone the call centre. I have been trying to speak to a live agent on the website but am always told they all busy. Please can my contract be cancelled. The 24 months will be up within the next few days.
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Vodacom's replyOfficial
24 Nov 2020, 09:00 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 09:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team