ST
Simphiwe T

1 reviews | Active since Oct 2013

31 Jan 2018, 09:21

Closing of my Contract Account

Hi my name is Simphiwe Tshabalala Query Cellphone is ********** 620 I was on arrears on my contract account (I ********** -1) with vodacom. last year November the 29th 2017, i paid Vodacom the amount that they require me to pay for them to start opening my services as it was suspended. on the 7th, 14th, 19th, 27th of December 2017 i called their call center for them to restore my services but all their service assistance they couldn't help and they logged a calls for me. 2018 i have call again for the to restore but even this day i have not received help. i am so not happy with the service am getting from Vodacom South Africa.

i would'be highly happy if this query could be given the attention it deserve by Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply31 Jan 2018, 09:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2018, 16:25
Official

Good day,

Feedback has been provided.

Regards,
RM