CLOSING COMPLAINTS WITHOUT RESOLVING THE ISSUE

Good day I bought airtime on the 27th January through the capitec App but i was never credited. Now i feel like you as vodacom can't assist me after weeks of going back and forth. You VODACOM told me to go to my bank i did that now still you are not coming to the party... So ***********

I requested my itemized billing for January 2021. I was told the matter would be escalated now its closed without being assisted.

I was referred to the website which was useless as it only gives 30 days billing for the month of march nothing for January . They (Vodacom) referred me to capitec for assistance now they are not providing me with the information that i require and instead they close my complaint .

They make it so difficult to get the information that one requires so that you get discouraged and leave the matter. They are so used to getting away from *****ing from their customers .

I need this to get my refund from the bank, hence the itimised billing and VODACOM is just dragging their feet , i once reported this matter in JAN and only got FEEDBACK IN FEB .

Kind Regards Phozisa Daniel