Closing complaints without making contact

Item: Vodacom
Rating: 1
Author: Martin K

I raised 2 complaints for poor reception in Witbank and Middelburg- I got 2 ref no on Sat. Today they are both Ref no are closed without contacting myself or my daughter. Tonight I am between 1 and 2 bar signal strenght. What sort of service is this? Do they think that problem is attended to ? Pathetic !! Ref no are : S5-6OY3O-OGFCG and S5-6OY3P-P05UW

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Replies (1)

Vodacom's replyOfficial

25 Jun 2024, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Jun 2024, 07:40

Official