Closing a fibre service request even though it isn’t been resolved

My fibre has been down all day. I called the fibre support line and the first consultant said the issue was an area outage and that there was no ETA and that I must just wait for the issue to be resolved on its own. I got disconnected and called a second time and spoke to another consultant who tried reconfiguration etc with no luck and he said he would call me back (after being on the line for 25 mins) in 10 mins with feedback from his supervisor. He only called after 1 hour. I called back before the second consultant called and then spoke to a 3rd consultant who tried the same troubleshooting steps with no resolve and he logged a ticket (SR***). This SR was opened at 19:41 and then at 20:42 I received correspondence saying the SR was closed. I called the fibre line again and spoke to the 3rd consultant I spoke to earlier and he said the person who closed saw the line was up and working but he explained to him that the line is up but I have no connectivity. The consultant said we’d have to wait for the person who closed the SR to provide feedback. The call got disconnected and the consultant never bothered calling me back. Now I’m sitting here with no internet connectivity and a closed service request that has not been attended to. This is not uncommon with Vodacom. Everytime there’s an issue it’s a nightmare to try and get a technician sent out to fix the issue.