LT
Lawrence T
1 reviews | Active since Mar 2018
21 May 2026, 12:41
Closed ticket without resolving
Since porting my number to Vodacom last week, the Vodapay app has not worked. I was advised to log a ticket, which I did, but the consultant assigned to my case, Mbali Mathe, closed the ticket without resolving the issue. She attempted to call me twice within the same minute while I was unavailable, and then closed the case instead of continuing to assist.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 May 2026, 13:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply21 May 2026, 13:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Best regards,
LT
Lawrence T's updateReviewer Update
25 May 2026, 12:38Good day, still waiting for a call
LT
Lawrence T's update25 May 2026, 12:38
Reviewer Update
Good day, still waiting for a call
Vodacom's replyOfficial
25 May 2026, 14:54Dear Lawrence,
Please note that your query has already been escalated, and we’ve been advised that our Vodapay team will be reaching out to you directly. In addition, we’ll continue to monitor your case closely to ensure that communication is maintained throughout the process.
Kind regards,
Consumer Website Team
Please note that your query has already been escalated, and we’ve been advised that our Vodapay team will be reaching out to you directly. In addition, we’ll continue to monitor your case closely to ensure that communication is maintained throughout the process.
Kind regards,
Consumer Website Team
Best regards,
Vodacom's reply25 May 2026, 14:54
Official
Dear Lawrence,
Please note that your query has already been escalated, and we’ve been advised that our Vodapay team will be reaching out to you directly. In addition, we’ll continue to monitor your case closely to ensure that communication is maintained throughout the process.
Kind regards,
Consumer Website Team
Please note that your query has already been escalated, and we’ve been advised that our Vodapay team will be reaching out to you directly. In addition, we’ll continue to monitor your case closely to ensure that communication is maintained throughout the process.
Kind regards,
Consumer Website Team
Best regards,
LT
Lawrence T's updateReviewer Update
27 May 2026, 10:50Good day
Update: someone called me once while I was in a meeting on the 25th and never called again. I just got an SMS now saying ticket EC-2943 has been closed. And nothing was resolved.
Update: someone called me once while I was in a meeting on the 25th and never called again. I just got an SMS now saying ticket EC-2943 has been closed. And nothing was resolved.
LT
Lawrence T's update27 May 2026, 10:50
Reviewer Update
Good day
Update: someone called me once while I was in a meeting on the 25th and never called again. I just got an SMS now saying ticket EC-2943 has been closed. And nothing was resolved.
Update: someone called me once while I was in a meeting on the 25th and never called again. I just got an SMS now saying ticket EC-2943 has been closed. And nothing was resolved.