Closed Refund- billing

<p>I requested a refund for handset I have been billed on subscription number ********** .</p> <p> </p> <p>Bernice assisted me with the new upgrade and loaded a request on my behalf for cell ********** 522. I get the escalation SMS and within a minute another SMS closed refund as client signed for handset (Vodafone 4Turbo) in which it’s not on 072 ********** .</p> <p> </p> <p>The person who closed the request didn’t bother to call and explain that I don’t have a refund on 072 ********** , I would have requested that he/she check on both numbers.</p> <p> </p> <p>I have been your loyal customer since 2000 and expect to be treated fairly and with integrity after 10th phones on contracts..</p> <p> </p> <p>I sent email to ********** on the 2017-03-02 at 18:54 and again made a follow up call and email that was provided by Lesego at upgrade department, hence Bernice was not available.</p>