HE
Herman E

1 reviews | Active since Mar 2020

15 Jun 2021, 12:10

Closed account still being looking for a debit order for 2 years

I have had a contract with vodacom for about 15 years... I never had problems with them... The last 4 years was the worst experience I have ever had with a cell phone provider... I paid up en and closed my account with them... 2 years down the line they want to send n bill saying that I have to pay.this is now after the account has been closed for 2 years... With a email from vodacom stating that everything is paid up and the account is closed... Now thay want to send my a bill for the last 2 years that I did not pay..so a must pay for a account that I don't even have anymore... Useless I tell you...

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2021, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team