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Frans B

1 reviews | Active since May 2016

19 Jul 2017, 10:09

Closed Account Handed

<p>In 2013 I closed my Business accounts with Vodacom as the company stopped doing business.</p> <p>Now 3 yrs later I get harassed by MBD with continuous SMS's and phone calls. I have sent them the documentation requested and it stopped for a while and then it started again.</p> <p>I sent mails again to the original person with no response and after persistent requests for feedback later got a response that it was sent back to Vodacom ” Kindly note that the account has been closed on our side as per Vodacom’s instruction”</p> <p>This is really pathetic service from Vodacom that this was allowed to continue for so long and MBD for this not to be resolved after requests to investigate.</p>

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Replies (2)
Vodacom
Vodacom's reply19 Jul 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jul 2017, 13:41
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team