CvdR
Claude van der Ryst

1 reviews | Active since Jul 2011

06 Nov 2025, 10:23

Closed account 2 years ago. Now I suddenly owe money.

I recently got invoices from vodacom which states I owe them money. I haven't been a vodacom client for 2 years!

They want to hand the account over to collections. I tried to find contact email addresses online with no success. And the so called customer care number requires you to enter your vodacom number which I haven't one of. Not even to talk of the pathetic tobi chat bot. Seems these big useless and mostly hated corporate companies don't want to be reachable anymore.

I urge someone from vodacom make contact with me regarding this account or I will approach ICASA, The Ombuds Man and The National Consumer Commission.

0
Replies (1)
Vodacom
Vodacom's reply06 Nov 2025, 14:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team