CvdR
Claude van der Ryst
1 reviews | Active since Jul 2011
06 Nov 2025, 10:23
Closed account 2 years ago. Now I suddenly owe money.
I recently got invoices from vodacom which states I owe them money. I haven't been a vodacom client for 2 years!
They want to hand the account over to collections. I tried to find contact email addresses online with no success. And the so called customer care number requires you to enter your vodacom number which I haven't one of. Not even to talk of the pathetic tobi chat bot. Seems these big useless and mostly hated corporate companies don't want to be reachable anymore.
I urge someone from vodacom make contact with me regarding this account or I will approach ICASA, The Ombuds Man and The National Consumer Commission.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Nov 2025, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Nov 2025, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
