Closed a chat without assisting me

Good day<br> <br> I wanted to amend my cellphone insurance and the agent said that he can't assist me as my Insurance is at Cellsure and he will give me the contact details<br> <br> So I tried to get more clarity and tried to explain that only the S5 Samsung is at Cellsure, my iPhone is at Vodacom and I must up my Insurance as I have the 6S now.<br> <br> And that the previous time I could amend my insurance on my main line at Vodacom.<br> <br> So he just closed the chat....<br> <br>