CLOSE YOUR VODACOM CONTRACTS BEFOR YOU DIE

Worst experience canceling a contract of my late father. And having the number My first email dd 27-Aug 2025 to ***.... After a few calls on the 26 September I send another email to ***.. and also on the 27 September. On the 9 October Vodacom subscriber collections sent me banking info only to deposit the cancelation fee into. On the 14 Oct I once again requested a detailed statement from ***. I do not have the time and energy to list all the calls being transferred from pillar to post. Everytime the consultants kept transferring my call. Even at retention the consultant said they do not deal with estates... On the ninth of October a consultant assisted me and I asked her for a detailed invoice to be emailed to me. I'm still waiting. Adding more frustration the consultants from some attorneys keep on contacting the number of my late father "demanding the arrears on the account" On the 22 October I have paid the 'arrears' on the account (ref 11084IO***) and emailed the prove of payment to *** with ref 002R5aMD66QTXT51

The banking info I have received had an ref number printed that I should use... that did not word I had to phone again to get the correct ref number to use. It cost me nearly more on airtime as the 'arrears' on the account.

With all that said, there were no arrears on the account. The last debit order went of the bank account on the first of October. It was a cancelation fee. If vodacom responded to my first mail sent on the 27 Aug I would not have had to pay additional instalments nor receive endless calls to my late father's phone demanding payment. My contact info as the son and executor of the estate was on my first email..... Today I missed another call from the attorneys, for the first time the person left a detailed voicemessage and requested me to call her back. We'll after waiting 20 minutes and 38 seconds I ran out of aitime. On the first call from the attorneys the consultant told me that the mandate received show that it was a handset and airtime contract... My late father received his last handset about 6 years ago. He only had a data contract.

I noticed that the account has been converted to a pay as u use account or I hope it was done, because there were no data loaded to the account.

Please confirm that the requested conversation was done and also get the attorneys of my back.

Sad to deal with so much frustration in a time of loss.

Compliments to Telkom, Santam, Old Mutual, Liberty, Capitec, Standard Bank, Discovery etc for professional service received and smooth communication!

Today