Close Westwood shop!

Westwood Mall Vodacom Shop ( ********** ) I am so upset for the lack of service from Westwood. We spent HOURS on the phone holding for Amith / Faiza to assist us. They NEVER phone back. They don't keep their promises! And IF we had a choice we would swop networks! We love vodacom and are very loyal, since we rarely have a problem that is not sorted out quickly. We expected Westwood to be on the same standard! The long story: We drove all the way from Margate to Westwood (130km+) on 31/10/2017 to upgrade, since they were the only shop that had the new Nokia N8 in stock. We could not upgrade since upgrading the next day 01/11/2017 would save us a whole month payment. The guy that helped us, promised that Amith would do a new quote 1st thing the next morning, email us to sign the contract and then courier the phone, so we can have it by Thursday morning! So we paid the R150 and left. WE phoned to remind Amith early, on Wednesday but he was in the loo and would phone back "just now" WE phoned again and held on over 20 min waiting for Amith to answer, who finally replies that he will do it "just now" SO WE phones AGAIN, but Amith is busy with a client... So I phone, losing my cool, while I am standing at Postnet, waiting for this email, that would've been sent by 9! Faiza gives me a lot of excuses, promising she will sort it out and finally phones hubby to upgrade. He signed and emailed the contract back.

So hubby phones AGAIN to follow up the next morning, but they never checked their email and he will only get the phone on Friday.

So hubby phones AGAIN to follow up, but now he will only get his phone on Monday! He resorted to email after not getting through to Amith.... but alas... still NO feedback. I phoned customer care and they said I should email... so i emailed to complain, but it seems like their email is stuck on rerouting...

Honestly I have never received this bad attitude and service from Vodacom in 17years! I should have shares with vodacom, the way I promote them. I dont even want to complain on HelloPeter in fear of affecting your rates due to one stupid store! If I received this kind of service from any other network I would just switch networks!

I honestly hope you can rectify this. Reprimand Amith and Faiza and send them for training on your company values and how to treat clients. I don't know how you can do right by hubby?! Monday is 6/11 and he was so excited for his new Nokia, that he didn't want to wait another week for the new specials to be released on 7/11.

I am still considering to cancel the whole contract!!!!