Close Vodacom 4 u

I went into this stupid store full of *********** people Friday afternoon to open a new contract the lady told me that she would activate my sim card it would take 24 hours it's been 4 days I still cannot use my new device, as I returned to the store on Saturday another *********** consultant told me that she cannot help me it's a technical issue now I'm paying for a contract I am not using. It seems they employ just anyone or they don't train their staff at this store, do the consultants even have matric qualifications? They have no customer service. This whole shop is pathetic no wonder it's always empty.