Close the Vodashop in Kathu Heritage Mall....how could they do business without stock???

On the afternoon of the 25 August, 1 week prior to my upgrading date, I visited Vodashop in the Kathu Heritage Mall. Since I had to attend a full day training session on Friday, 1 September 2017, the day on which I was supposed to upgrade, and because I had to travel a vast distances in rural areas the next week, I requested the consultant to, if possible, do the upgrading early the morning of the 1st of September in order for me to quickly pop in to sign, pay and pick up my phones. She confirmed that it is possible, made a copy of my ID and promised that she will have all the paperwork done and ready to have it signed on the 1st. I picked a package with a Huawei P10 and another free Huawei phone. Upon arrival at the store on the 1st of September, the consultant was on leave and needless to say, my documentation was not finalised. What made it worse is the fact that the free phones were out of stock and that the consultant did not put my phones aside, as arranged with her. Since the battery of my previous phone gave a lot of problems and because I had to travel vast distances the next week, I arranged that they give me the P10 and indicated that I will collect the free phone when I am back. The consultant who assisted me undertook to call me as soon as they have stock of the free phone. Since I haven't heard anything from them since then, I again visited the store on 16 September 2017. Two weeks ago the shop was ****** and most phones were ******, but really...still no stock of those phones, which are on special for this month??? I am really very disappointed in this store. Since started using Vodacom, I was very satisfied with the service delivery, but really, this is unacceptable!!