RM
Raphael M
1 reviews | Active since May 2021
14 Aug 2025, 11:14
Close my Vodacom LTE contract.
Help me close my contract which I opened in Richards Bay branch. I don't have LTE in my area, so why you keep on charging me even after returning the router and SIM. I will be happy to get a refund back.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
14 Aug 2025, 13:01Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply14 Aug 2025, 13:01
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
RM
Raphael M's updateReviewer Update
18 Aug 2025, 10:40Hi Vodacom team,
What is the status of closing my account?
It doesn't look like anything has happened.
What is the status of closing my account?
It doesn't look like anything has happened.
RM
Raphael M's update18 Aug 2025, 10:40
Reviewer Update
Hi Vodacom team,
What is the status of closing my account?
It doesn't look like anything has happened.
What is the status of closing my account?
It doesn't look like anything has happened.
RM
Raphael M's updateReviewer Update
22 Aug 2025, 09:42Nothing has happened. Is there anyone from Vodacom who can assist me please.
I will now link this request to executive leadership on other platforms, hopefully that will draw more attention.
I will now link this request to executive leadership on other platforms, hopefully that will draw more attention.
RM
Raphael M's update22 Aug 2025, 09:42
Reviewer Update
Nothing has happened. Is there anyone from Vodacom who can assist me please.
I will now link this request to executive leadership on other platforms, hopefully that will draw more attention.
I will now link this request to executive leadership on other platforms, hopefully that will draw more attention.
RM
Raphael M's updateReviewer Update
22 Aug 2025, 10:15https://www.linkedin.com/posts/raphaelmlungwana_vodacom-customerservice-telecommunications-activity-***-OvtS
RM
Raphael M's update22 Aug 2025, 10:15
Reviewer Update
https://www.linkedin.com/posts/raphaelmlungwana_vodacom-customerservice-telecommunications-activity-***-OvtS
RM
Raphael M's updateReviewer Update
22 Aug 2025, 19:34Hi Vodacom team,
I'm unclear why closing this contract has become so complicated. I have already provided all necessary details and returned both the router and SIM card to the Richards Bay Vodacom shop, leaving them with the manager and Romano. I also informed them that I would be out of the country and unavailable for phone calls.
With the debit order scheduled for the week of the August 25th, I'm concerned this will be delayed again just to process another monthly charge. I need this account closed immediately.
If there are any outstanding requirements, please send them via email to the address on file rather than attempting phone contact. Otherwise, please proceed with the account closure without further delay.
Who should I escalate this matter to if immediate action cannot be taken?
Regards,
Raphael
I'm unclear why closing this contract has become so complicated. I have already provided all necessary details and returned both the router and SIM card to the Richards Bay Vodacom shop, leaving them with the manager and Romano. I also informed them that I would be out of the country and unavailable for phone calls.
With the debit order scheduled for the week of the August 25th, I'm concerned this will be delayed again just to process another monthly charge. I need this account closed immediately.
If there are any outstanding requirements, please send them via email to the address on file rather than attempting phone contact. Otherwise, please proceed with the account closure without further delay.
Who should I escalate this matter to if immediate action cannot be taken?
Regards,
Raphael
RM
Raphael M's update22 Aug 2025, 19:34
Reviewer Update
Hi Vodacom team,
I'm unclear why closing this contract has become so complicated. I have already provided all necessary details and returned both the router and SIM card to the Richards Bay Vodacom shop, leaving them with the manager and Romano. I also informed them that I would be out of the country and unavailable for phone calls.
With the debit order scheduled for the week of the August 25th, I'm concerned this will be delayed again just to process another monthly charge. I need this account closed immediately.
If there are any outstanding requirements, please send them via email to the address on file rather than attempting phone contact. Otherwise, please proceed with the account closure without further delay.
Who should I escalate this matter to if immediate action cannot be taken?
Regards,
Raphael
I'm unclear why closing this contract has become so complicated. I have already provided all necessary details and returned both the router and SIM card to the Richards Bay Vodacom shop, leaving them with the manager and Romano. I also informed them that I would be out of the country and unavailable for phone calls.
With the debit order scheduled for the week of the August 25th, I'm concerned this will be delayed again just to process another monthly charge. I need this account closed immediately.
If there are any outstanding requirements, please send them via email to the address on file rather than attempting phone contact. Otherwise, please proceed with the account closure without further delay.
Who should I escalate this matter to if immediate action cannot be taken?
Regards,
Raphael