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RC
Rabia C

1 reviews | Active since Aug 2013

18 Dec 2017, 08:44

CLOSE MY ACCOUNT!!!!!!

I requested a cancellation on my account and still up to now it hasn't. I have to constantly call Vodacom and then I speak to the agent not even 5 minutes looking into my account the line gets disconnected. I complained to their customer care line and still no response from them either......

0
Replies (3)
Vodacom
Vodacom's reply18 Dec 2017, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

RC
Rabia C's update19 Dec 2017, 15:47
Reviewer Update
I received a call from the consultant yesterday where I stated please call me back at a certain time and guess what up to now still no call back.......Thanks Vodacom that's 1 of the reasons why I am cancelling
RC
Rabia C's update18 Jan 2018, 12:04
Reviewer Update
I am so irate now.The Vodacom consultant called me back and asked if my query was resolved....can you imagine. its been over 2 months since the matter has been going on and still not resolved. all staff is *********** to work. they all good for transferring of calls!!!! spoke to 3 agents that could not assist Mandla, Nhlanhla and another lady that made me wait over 20 minutes because she couldn't tell me how my statement works