RK
Romi K

1 reviews | Active since Feb 2022

08 Apr 2023, 12:08

CLOSE DOWN MENLYN VODACOM 4 U !!!!

Angry, and dissapointed doesn't even compare to the awful service recieved from this Vodacom store. They have incompetend and dishonest staff. Especially a Mr E. Mr E did an upgrade on our contract without our consent, after a massive amount went of from our account. He asked us nicely to not say anything as he will pay us back monthly ( I mean can you even)

Then..... he asked us to send back the phone as he did a reversal on the contract....But the massive shock came with the so called "reversal" he never reversed the contract he cancelled it and the amount of R29 000 was deducted from our account.

Our phone was also suspended, and it let to numerous days without a phone leaving me to a lost of income as my main and only source of income is through my phone.

If you think that speaking to a Manager will be the way, think again. Even they, don't have more authority to sort out these kind off problems.

Whatever you do.....don't go to this store.

0
Replies (2)
Vodacom
Vodacom's reply08 Apr 2023, 16:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Apr 2023, 14:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate, you visited the store and feedback was provided.  Regards Consumer Website Team

Best regards,