Close account

I called last month for my cellphone contracts to be cancelled. The lady told me that I will receive a reference for my call after the survey. No reference was given to me. Now I’m stuck with paying for contracts that I don’t want. And I’m still receiving invoices from Vodacom. What kind of service is Vodacom’s customers service agents providing if they can’t do a simple thing like close an account. I can’t go to any branches due to the unrest in my area. I’ve been calling and being taken back and forth with this! Can my accounts be closed digitally please.