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Good day

Nothing has been solved with vodacom I'm getting their missed calls yesterday ,the email they send nd SMSes but cant reply to them? they called yesterday

To my surprise I'm getting automated air time advance all of a surden its more than what I used to take when I need it , I dont understand why thou.I got the below email

Dear Jabulile Sibiya

Kindly provide us with a brief description of the query and the number in question.

Also note, Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:

Contract:

- I.D.Number - Bank Name and Account Type - Debit Order Date

Once we have confirmed this, we will be happy to assist with your query.

Regards,

Vodacom Consumer Website Team

But today 12:35 I got the below SMS from vodacom Dear Vodacom Customer. Your service ticket with reference number EC-1TZO-1UGYBO has been closed. Thank you Vodacom.

I just want the account to be closed but will pay for this month cause when I called to notify them I'm not working I was advised from the beginning after I fiished I can cancel so they fail,I was avoiding such things cause I'm no longer working I cant afford to pay .

It looks like we rounding in circles can they please closed the account the I will pay for this month cause I tried several times to call and talk to them but it never helped .I'm not happy with the treatment I got from vodacom I've been using vodacom before I took the fones.I never renewed any contract Feb 2024 I called for assistance ,it's been years now trying to resolve my query