1 reviews | Active since Aug 2010

08 Mar 2016, 15:57

Clone him

Hi<br> As a gift to myself, I was going to but the Sony Z5 at Cellucity. I went on Saturday and they told me I currently have a contract with Vodacom which will be renewed in August. Firstly I was unaware of this and tremendously angry and upset as I thought this was a month to month contract. I went across to Vodacom and Wesley Derris assisted me. Not only did he come up with various solutions to my problems, he assisted me such understanding and patience especially when the store was full since it was the end of the month. Needless to say, I went from Cellucity to Vodacom to Telkom and then back to Vodacom, which literally occupied my time from 8.30am to 1pm. There was no way that I was going to use a new number as I have been using my 082 number for almost 18 years and not benefit from the package/deal. Needless to say I did not open any contract and learnt the truth with these Vodacom calls that tricks you into taking stuff. Wesley was totally awesome! He is efficient, friendly, knowledgeable, attentive, etc. which in turn created a memorable experience. I wish you could clone him!! We need more people like him in this disappointing industry!<br> Thank you Wesley, I hope you get the

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2016, 08:57
Official
Hello Ateekah,

Thank you for the time taken to post your compliment on the service you received.

We have forwarded your compliment to Wesley Derries and his line management for the necessary reward and recognition.

Regards
Consumer Website Team

Best regards,