Clip service

Their CLIP service just says it's active but i keep getting private calls and getting charged for a service that is not even working, why would they want to make money out of such a ridiculous thing? I'm so disappointed, i always have to guess who is calling me. When i bought the contract phone i used my own number which shouldn't even be a problem. Then the lady in store told me about the clip thing so i told her to activate it ,to my suprise it was not active . Then i called customer service 🙄 the lady "activated it on the app" but still I'm getting private numbers. I followed up on the app about it and was told to clear my cache... guys if the service is not working just say itnis not working!