LM
Lusanda M
1 reviews | Active since Dec 2017
08 Jan 2018, 13:47
CLIP
I recently got a contract with Vodacom and my calls are showing as unkown. One of the basic services of mobile phones is that it enables us to identify the caller. It cannot be justified that it is a value added service. We do not pay anything extra on our prepaid mobile. Why we should pay anything extra for post-paid and that too for a basic service? Can you explain how Vodacom Caller Identity service is free for prepraid users whilst it is not for Contract and Top Up , in what world does that make sense
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Replies (2)
Vodacom's replyOfficial
08 Jan 2018, 14:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2018, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2018, 15:31Good day Lusanda ,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2018, 15:31
Official
Good day Lusanda ,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,