*********** clients by deleting their Fibre accounts

Vodacom needs to train their staff and provide a better service to their customers, without ripping their customers off! Vodacom cancelled my Fibre contract after 2 years of paying them each and every month. They cancelled my account in error and has still not owned up to it being their fault. I have already paid for the month of June 2023 (at the beginning of June). Since last week Thursday my Fibre account has been cancelled with no notification of communication. Its been 5 days, you get promised a call back and you dont. Anele is the lady that I have been speaking to, whom feels like she is doing me a favour. She promises call back and doesnt keep up to them. You have to keep following up. Its one thing doing something in error, but its another thing when its not corrected. I am requesting my refund for the days without internet. Where I had to pay for data. How do you just cancel an account that was paid for upfront. Its nice to take the money and provide a ****ty service to your customers. Its now past 3pm on Monday, the new router has still not arrived as promised by Anele from Vodacom. I guess we will be going on 6 days without internet. No urgency in the world. Client service is a thing of the past with Vodacom.