Client Services with a price

<p>I recently upgraded my contract with vodacom telephonically. its been almost 2 months and i noticed the upgraded requested options has never been loaded however i have been paying for them. Calling vodacom to request rectification, they logged the reqeusted advising that they can either change back to the old option i used to have or they can change to the new option. Firstly the consultant that answered the call, answered "hello, who is this" i mean really? service enviroment in a big company and we answer the call "hello" wow... then his whole tone of voice is filled with sighs and with "ok, ja" and he doesnt even pay attention to my comments. "ok the security questions goes like this" i have no idea what security questions or where they come from... Secondly i am informed that i need to call Vodacom in a few days to find out if my request has been resolved because they "can call the customers back out of their good will however they also have other calls and sometimes clients dont answer" thats the comments i receive from the consultant about a service ive been paying for however was never loaded due to negligance....</p> <p>when has Vodacoms service and passion became an option or a huge favour to society???</p> <p>With my service provider being so Enthusiastic and passionate about my contribution, maybe i should change to a service provider that at least want clients as vodacom clearly have become arrogant towards being "preferred provider"</p>