Client services not up to standard

<p>How can Vodacom do these things and get away with it.</p> <p> </p> <p>30 November 2016 somebody of the Midrand Headoffice called. Stating that I can get 2g data instead of 1g for less a per month that I'm paying for the 1g. After numerous times that I ask and that I stated I cannot afford a third contract. She assure me that the rooter is free. By the way that I did not receive. Because it was'nt in the box. The only thing that was in the box were a simcard that I by the way did not put into any phone or device of any kind.</p> <p> </p> <p>The lady make it clear to me that I will be able to use the 2g on my data phone ********** 821.</p> <p> </p> <p>On receiving my account yesterday!!! They charge me a connection fee. As well as 2g used for December and 2g used for January!!</p> <p> </p> <p>How can I pay for something that I will never be able to use?</p> <p> </p> <p>I am so sick abd tired of companies getting away with ******.</p> <p> </p> <p>Vodacom better contact me regarding this problem because every other attempt during December failed. I will go and see a laywer and I will demand that the so called conversation that was taped between me and this lady be played in court.</p> <p> </p> <p>Why!!! Why must they get away with this. I cannot afford to pay for something that I will never use. Just maybe you can get a reaction from Vodacom. Because my attempts are all in vaine.........</p>