1 reviews | Active since May 2016
Client Service sucks
<p>My wife app**** on monday for one of those Crazy Monday deals. She had to send documents through to ********** to see if she qualifies. The next day she got an sms saying that se was approved and should follow a link that is emailed to her to confirm her order. We tried to confirm the order via the link but it kept giving us and error and telling us to phone vodacom. Which we then did. I spoke to three very pathetic people that could not help me, the 4th time i phoned i spoke to a lady that informed me we can not get that monday deal anymore because it is already wednesday now. Who's problem is this? Not ours because of your lack of understanding and because your system is useless!!!!!!!!!!!!!!!!!!!!!!!!!! Do not know why i referred her to Vodacom because after having my contracts with them for over 10 years i should have guessed that service is poor.....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
