Client Service non- existent

<p>I app**** 2 Jan 2016 for Smart S package at Vodacom. Waverley Branch (Pretoria) sent incorrect info through and I was registered on Red Advantage. Immediately R838 was deducted for Red Advantage. After numerous emails/phone calls I was finally back on Smart S as initially requested. My statements are correct and up to date for Smart S package. But NO ONE can tell me what happened to my R838 which was deducted INCORRECTLY for Red Advantage. It's now 5 months later and STILL nothing. I am sent from pillar to post an NO ONE can (will?) help me. Is this really how Vodacom's customer service is supposed to be..? Is there really NO ONE able to assist...?? How long do I still need to look for just a sign of interest in me as a customer..? How long before SOMEONE can respond..? I thought Vodacom was THE way to go...Please Vodacom. Help me..</p>