Client Service is non-existent

<p>For the past 2 days I have been trying to get through to the Vodacom Accounts department on ********** and I keep getting through to the Customer Service Dept. using the same number that's supposed to be for the accounts dept. and these agents "transfer' me but I end up abck in the custer service department.</p> <p>All I need is 3 months statements emailed to me as I need proof of RICA. I changed my physical address with Vodacom more than a year ago and the physical statements have been coming to my correct address, however the statements emailed to me by the customer service department still reflects my old address.</p> <p>How is this possible? and I am told by the Customer service department that they cannot change it, the accounts department has to do this. Again, how is this freakin possible? I receive the hard copy of my statement to my correct physical address from the accounts department but they have to change it?</p> <p>How can they have a system that updates an address but this does not happen across all their data bases?</p> <p>These people in the customer services all tell their clients different things and it is unacceptable that their data bases are not updated properly!!!!</p>