Client Service

On 17 March 2020 I went to Rustenburg Vodacom (Address: Shop 2, Waterfal Value Mart, Augrabies Ave, Cashan, Rustenburg, 0299) (Contact number: ***) I told the sales person Nicolaas Brits that I am interested in the Huawei GT2 watch. He informed me that I must open a new contract and take a phone, whereas I can add a watch as an accessory. He told me that the have anew deal of R299 that includes 75mins, 250smses, and 2 gig data. I took it and added the watch. It was approved. He ordered the watch, as they did not have stock. And I can't get the phone without the watch.

On 25 March 2020 they contacted me to collect the order. But I only get the watch, as the phone is not added. When I got there, they had to again apply for a new contract. Now suddenly it's R399. And got declined. I told him he should cancel it, and only give me the watch. Waiting for over 4hrs, I phoned them and it's approved, I can get my watch AND the phone on the R299 deal. I told him that I asked for the phone to be canceled, he said that they couldn't cancel it. Only to find out afterwards that I only get 1 gig data. No minutes, no smses. Nicolaas Brits is extremely rude, and seems irritated the entire time. I want to return the phone and only keep the watch. As that is all I wanted. Please assist asap.

Kindest Regards Noelene Bornman