1 reviews | Active since Mar 2015
Client Service
<p>12/5/2016 I renew my contract and part of new contract was a Bluetooth device which was not in stock but they’ll contact me. Three weeks later after silence I went yesterday 26/05/2016 to enquire, but experience the worst service ever, rude (remarks in front of me) unprofessional as the person just turn around and carried on with own conversation, unhelpful as I still do not know if device was on order and will I still receive it, which honestly I don’t care about any more as I don’t want to go in there again! These workers think they are doing us a favour, which is just the complete opposite! People need training how to handle clients it’s really a terrible experience and a shame! </p> <p> </p>
Best regards,
Best regards,
A week later and still no feedback from Vodacom! I don’t know if they think we complain for no reason or blatantly just don’t care, I mean they new contract is signed and they got nothing to lose; as for the client we are still in the grip of this bad customer service epidemic. I received very bad service from the Irene Mall Vodacom branch and still don’t know if the Blue tooth device is on order or if I will still receive it, the day I visited the shop some of the employees were rude, unprofessional and unhelpful which seems to me, Vodacom regard as unimportant which does not come as a big surprise to me but admittedly a huge disappointment because used to bad service, as a client you hope for that one supplier to care about their clients and makes a difference but alas no miracle here. So please tell me what to do next, because I’ve run out of options and find myself once again at the mercy of a large company where the client seems to have no voice!
A week later and still no feedback from Vodacom! I don’t know if they think we complain for no reason or blatantly just don’t care, I mean they new contract is signed and they got nothing to lose; as for the client we are still in the grip of this bad customer service epidemic. I received very bad service from the Irene Mall Vodacom branch and still don’t know if the Blue tooth device is on order or if I will still receive it, the day I visited the shop some of the employees were rude, unprofessional and unhelpful which seems to me, Vodacom regard as unimportant which does not come as a big surprise to me but admittedly a huge disappointment because used to bad service, as a client you hope for that one supplier to care about their clients and makes a difference but alas no miracle here. So please tell me what to do next, because I’ve run out of options and find myself once again at the mercy of a large company where the client seems to have no voice!
Wow! What a horrifying experience dealing with Vodacom on different levels. Their unprofessional, distant and don’t-care attitude regarding bad customer care is absolutely mind-blowing; which could become laughable at times. I just had enough of this meaningless effort from my side to try and explain to them about the bad service I received! So I give up, and the only thing left is to trust that there will be something better in the future for us to choose from and to Vodacom: Please DON’T call me, I cannot waste another minute of my life spending time talking to you. Ridiculous and sad, very sad!!!!!
Wow! What a horrifying experience dealing with Vodacom on different levels. Their unprofessional, distant and don’t-care attitude regarding bad customer care is absolutely mind-blowing; which could become laughable at times. I just had enough of this meaningless effort from my side to try and explain to them about the bad service I received! So I give up, and the only thing left is to trust that there will be something better in the future for us to choose from and to Vodacom: Please DON’T call me, I cannot waste another minute of my life spending time talking to you. Ridiculous and sad, very sad!!!!!