Client of 20 years get no service and no help with ridiculous bills

<p>I have been with Vodacom for 20 years. I am on the highest contract package available. I have travelled to Mosambique before and I received ridiculous bills for data. At the time I had to pay it to prevent getting my phone cut. The charges was in the region of R12000 for one week, I never downloaded anything or watched videos, it was just for the normal whatsapps, emails and messages.</p> <p> </p> <p>I have since learned my lesson. When I went to Mosambique again this year, I joined Vodacom's Travel saver plan. I received an sms from them as well stating that I am now joined. Upon my return I realised that I got the same charges as before. I paid the first amount of about R7000 and they are now saying my current account is R15000. I have queried this with Vodacom and they said they would investigate and get back to me. My phone has now been cut off for more than three weeks and it is impossible to talk to anyone at Vodacom's customer service. They just say that they have high call volumes and there is no option to talk to anyone.</p> <p> </p> <p>Vodacoms reception is also getting worst, I have better reception at my house in Mosambique than at my house in Pretoria and Johannesburg</p> <p> </p> <p>I can not believe that Vodacom would treat a contract customer of 20 years like this. </p>