1 reviews | Active since Aug 2020
client of 10+ years
I have had the same issues in the past with vodacom...
I keep getting subscribed to channels ect... without my knowledge or consent. at one point in the past I was paying 1k for a 300 rand contract . So I get ahold of vodacom to let them know the issue after waiting for the operator to just keep getting told they are not subscribing me, I am sitting with the phone and i keep getting subscriptions im certain is not me and they saying well its not them soooooooo????
last time i was told that i hav e set up my account in such a way that I cannot be subscribed or pay for anything on my vodacom account yet here we are as usual... they are ****s and will not take any accountability
my account is clearly vulnerable or is not secure or set up correctly but I cannot get any help from vodacom but they will happly take my money well after this week they have loist a client of 10+ years
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Funny you say that ***** is important to you, because when I call and tell your people that I am being subscribed to BeStressFree without my permission ALL I GOT FOR HOURS IS "well its not vodacoms issue it must be me who is subscribing" even after explaining that its definitely not me and getting told her supervisor says thats impossible and then I see on hellopeter that im not the only one with this issue from the same subscription service spanning 20 YEARS back!!! SOUNDS LIKE YOU DO REALLY CARE ABOUT ***** ITS BEEN HAPPENING ON YOUR SERVICE FOR DECADES PROOVEN BY OTHER UNSUSPECTING VICTIMS OF THE **** AND WHAT HAVE YOU DONE!!!!!!!!!!!!!!
GASLIGHTING YOUR CLIENTS INTO FEELING LIKE THEY HAVE DONE SOMETHING WRONG!!!!!!!!!!!!
With all this being said I say good day to you and I will be migrating to another service provider as I do not care to waste any more time or effort on a problem you VODACOM have had for years!!!!!
Some of the worst customer services I have ever experienced
Funny you say that ***** is important to you, because when I call and tell your people that I am being subscribed to BeStressFree without my permission ALL I GOT FOR HOURS IS "well its not vodacoms issue it must be me who is subscribing" even after explaining that its definitely not me and getting told her supervisor says thats impossible and then I see on hellopeter that im not the only one with this issue from the same subscription service spanning 20 YEARS back!!! SOUNDS LIKE YOU DO REALLY CARE ABOUT ***** ITS BEEN HAPPENING ON YOUR SERVICE FOR DECADES PROOVEN BY OTHER UNSUSPECTING VICTIMS OF THE **** AND WHAT HAVE YOU DONE!!!!!!!!!!!!!!
GASLIGHTING YOUR CLIENTS INTO FEELING LIKE THEY HAVE DONE SOMETHING WRONG!!!!!!!!!!!!
With all this being said I say good day to you and I will be migrating to another service provider as I do not care to waste any more time or effort on a problem you VODACOM have had for years!!!!!
Some of the worst customer services I have ever experienced