client inconvinienced/poor service and punished for it.

Vodacom management, your employee's service is so bad that its causing your client a lot. including their work.my husband has been struggling with his phone from Friday. call your contact centre. going to Vodacom shops and nothing happened. to make thing worse he was advised to do sim swap because no one can tell what the problem was and had to R60 for the sim swap.still the problem was not sorted, yesterday he called again only to be told that his phone was black listed"why" By who. no one is telling us. we spend 1h00 last night to try to have it reactivated. now we are told to go to the police station and do affidavit and send it to Vodacom to explain himself. ' what for , he did not ask for his phone to be blacklisted mos.this is causing him a lot.i am sure who ever black listed the phone can undo it. what happened to service recovery.i spoke to serveral agent last night and they ****ed me off. we need soloution not punishment. my husband has no phone at the moment please call me on ********** 930 we need the matter to be resolved today by end of business day.