Client Complaint

Hi Vodacom

I would like to Express my disappointment in your Services.

In October 2018 I took a contract with Vodacom.

At the Beggining of 2019 I realised that my monthly instalments have been increasing Month on month. Upon further investigation it was identified that another contract had been **********ly taken in my name and it was cancelled and Monies reversed to my account.

I then requested my monthly statement to check if the monies has been reversed, I saw that the monies were reversed but I realised there was an unknown cellphone number in my statement.

I then opened a ***** investigation against this unknown number. Upon months and months of following up, I was phoned and advised that the number was indeed **********ly added on my contract and it will be cancelled and Monies paid for this will be reversed.

The following day I received an email that saying the number will not be cancelled as it was later found that there was no *****.

I then requested my contract to see where have I signed for that unknown number.

Upon months and months of following up then I was advised I need to request my contract on the Vodacom website and pay a fee.

As a result my contract is handed over to attorneys including the debt for the unknown number.

I am yet to see my contract where I signed and confirmed that I know the number but my credit score have been negatively affected.

Can I please get this sorted ASAP.

I need my contract that I signed with Vodacom and I won't pay any fee as I am querying an unknown number.

Can this be treated with urgency please.